John's "Magic Minute"

As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!

Showing Empathy On The Phone Is Magical!

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently conducted a training session for a medical facility call center regarding “How to Make The Phone Experience Magical!” After my training, many of the participants shared with me that other businesses and organizations need to experience my workshop. I was delighted that they enjoyed my program and to hear their comments. We all […]

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What Are Event Planners Saying About John

Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s. I strongly suggest that we have John back again.

- George Bell, Regional Director, Fort Sill National Bank