John's "Magic Minute"

As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!

Do Have An Engaging Team Environment?

Posted March 10, 2021 by & file under Uncategorized. | 0 Comment

According to Gallup’s Survey report, 65% of employees are not engaged at work. What was once viewed as a problematic trend is now common among many small business workplaces. Poor employee engagement environments results in less productivity, less creativity, greater absenteeism and higher turnover.

Now more than ever is the time to create an employee engaging environment. Especially after what all of us and our staff have gone through during these recent challenging times.

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How To Create a More Human Experience In Your Business

Posted February 26, 2021 by & file under Uncategorized. | 0 Comment

When this pandemic struck, small businesses that had quickly shifted towards the importance of empathy and human connection were more successful than others. Messages of comfort and positive support assured customers and employees that they were cared for during so much uncertainty

Your customers expect you to deliver exceptional experiences no matter what is happening. In fact, customers often need better experiences when they are dealing with disruption or uncertainty.

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Secrets to Getting More Positive Reviews

Posted February 16, 2021 by & file under Uncategorized. | 0 Comment

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailAs a small business, you know that on line reviews are more important than ever. Presently Google currently hosts the most visible reviews on the internet. More reviews means more leads, more sales, more SEO, and ultimately, more revenue. “86% of consumers are willing to write a review” The good news is that getting high-quality […]

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Reinventing Your Customer Experience in 2021

Posted January 27, 2021 by & file under Uncategorized. | 0 Comment

The events of the past year have forced many small businesses to make drastic changes in how they run their business. Whether you are a retailer, a telecommunication business, a financial service, restaurant, brick and morter shop provider, reinventing the customer experience was one of the cornerstones of small business success for companies across most industries.

This new reality has changed the way people…

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It’s Time To Review Your Customer Journey

Posted January 6, 2021 by & file under Uncategorized. | 0 Comment

As we begin the New Year, I always recommend to my coaching clients to take a look at their customer journey. What does it look like and can it be improved? If you run a business, and you’re looking to improve sales and build your brand or business, you should consider looking at your customer journey and think about what your customers go through while doing business with you. Why? Because unless you’re keeping your customer in mind every step of the way, you could be missing out.

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What Are Event Planners Saying About John

Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s. I strongly suggest that we have John back again.

- George Bell, Regional Director, Fort Sill National Bank