As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
The customer experience is set to overtake price and product as the key difference for many businesses. When your customers choose a product or service that you offer, what makes you different? Just because you believe your product or service is better is not enough. You probably know that your competitors are saying the same thing.
The reason why the customer experience is so important in creating customer loyalty is the
Read MoreToday, crisis communication, terminations, layoffs, getting laid off, radical shifts to remote work or no work and revenue and customer losses have certainly been on the minds of many employees and business owners. Not to mention swift operational changes against the constant worry of; is my team going to be okay? Are my customers going to feel safe?
Your usual employee communication strategy goes out the door when your business faces a crisis like we are experiencing today. It is important for every business and team to develop a…
Read MoreThe current pandemic has clearly highlighted many businesses who care about their customers and continue to provide them with a magical customer excellence. Unfortunately, we all have been exposed to businesses who have not. If you claim to be customer focused, are you sure you’re truly walking the talk? Particularly when responding to your customer’s needs and wants.
Whether you are walking the talk or not, the pandemic has brought many businesses into the spotlight. Particularly on social media sites like twitter. Sometimes, social media will guarantee a quicker response when contacting your own customer service usual channels often results in nothing.
Today, customers expect…
Read MoreFace masks and other safety measures have now become required in all businesses all across the globe. There is no doubt, the safety of the customer is now in the spotlight of the business world. For restaurants, retailers, auto service repair shops, airlines, and more, safety has to be priority number one since lock down began.
The measures taken by businesses, to adopt stringent safety measures in line with Government guidance has led to a different
Read MoreWe all know that employee recognition is key to the success of any business or organization. However, there seems to be a lot of room for improvement, particularly now during these challenging times. With many businesses and their staff, having to conduct their businesses differently due to the pandemic, the importance of how and how often you recognize your people could be detrimental to maintaining the positive culture you want to achieve.
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