As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailI would imagine it is common practice to tip a waiter or waitress, bellman, valet parking attendants as well as airport shuttle and Taxi drivers. Most do a very good job in providing a service that we need, are paid an hourly wage and make additional money if not the majority of their money from […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailThis “Magic Minute” is a little different than the ones I usually provide. I thought I would share with you an article I recently provided for a national business journal. It will demonstrate to you the benefits and increased revenue opportunities you can achieve for your business. Feel free to share it with your staff, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI always tell my audiences, coaching clients, and employee training participants that making the customer experience magical is not by chance but by choice. Successful businesses and their employees are the ones who choose to help make the customer experience unique, special and memorable by taking action. That is when the magic begins. However, if […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever asked an employee of a business a question and the response they gave you seemed odd? Did you wonder if the employee didn’t know the answer, was just following policy or perhaps just didn’t care? Either way, when a customer perceives an employee’s response to be strange or not very practical, the […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailVery few small businesses have any idea how much an unresolved complaint costs them. I recently spent some time with one of my coaching clients who owns and manages an auto service repair and parts store. The manager brought this particular subject to my attention. He explained that whenever a customer has a problem with […]
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