As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmail Have you have ever seen an ad or an offer from a cell phone company, retail store, cable company or health club where a special offer is made to attract new customers? For example; Free phone if you sign up today. Become a new subscriber and you will receive 100 free channels. Or, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever been frustrated as a customer because you wish someone at a business would have informed you before a problem or incident occurred? Perhaps if you were provided a little information you might have had a better experience. Let me share with you an example of how communicating and informing a customer can […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever taken a shortcut to complete a project or task? Most likely you have because of the lack of time or knowledge. Sometimes taking shortcuts can leave a bad experience and impression for our business and customers. Let me give you an example and you decide whether this shortcut affects the customer experience. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHappy New Year! I hope you had a wonderful Holiday Season! January is certainly the time of year when we think of and begin to plan our new year resolutions. If you are small business, organization or individual who is seeking to be more successful in 2016, I would like to share with you my […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHumans are creatures of habit. How often do we visit the same businesses or utilize the same services over and over and it becomes just routine for us? We usually come across the same people, experience the same service and receive the same result. There may not be anything wrong with the service and outcome, […]
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