As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmail Many managers and business owners think it takes a lot of time, work and money to create great and memorable customer experiences. Some of that statement is true. Many experiences can be created with training and some planning. While managing Disney Resort properties at Walt Disney World in Orlando, my staff and other cast […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailNo business is perfect or can ever prevent their customers experiencing a mistake, mishaps, equipment breakdowns, or even product failures 100% of the time. Things happen! The question I have for you is are you ready or prepared when these issues go wrong? I travel a lot due to my busy speaking and training schedule […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Have you ever said to yourself, “With all the extra work that I have and barely keeping my head above water, I wish I had more time to thank my staff and coworkers.” The reality is that you have to choose to make the time. Experts have said that it takes about eight seconds […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailEveryone wants to feel important or special. Have you ever been excited and felt special because your name or picture was in a local newspaper or community newsletter? Did you save it and put it on your refrigerator? Maybe you even framed it to show it off to your friends and family. Remember how you […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailCustomers like doing business with employees who are customer focused and not just passionate, but also give their service some “Comfort Appeal”. “Comfort appeal” from an employee helps create a customer experience that is so uniquely reassuring that customers are captivated. It becomes an experience that shines with infectious comfort that invites a reciprocal comfort […]
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