As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Are you losing good employees faster than you can hire new ones? You, like most businesses, are probably making three BIG mistakes that’s costing you time, money and the main cause of why your good people are leaving. 1. Hiring and filling positions with warm bodies and hope you can fix them 2. Tolerating bad […]
Read MoreHow many times have you told yourself, “I’ll deal with that employee later”? Then later turns into next week, next week turns into next month. And before you know it — The problem gets worse Your team is frustrated Morale goes down Your good employees leave Quiet quitting occurs Your customer experience becomes average or bad […]
Read MoreAre your leaders and employees just going through the motions each day? Do your employees just perform tasks and transactions rather than create relationships and talk excitingly about customer experiences? Do your leaders and management team just bark out orders and are task masters spending wasted time babysitting the staff? Perhaps you need to think […]
Read MoreCompany culture isn’t just a vibe or a business buzzword—it’s the foundation of your business. If neglected, it can get a little out of control. Not only does your culture affect current employees, but it also helps you create a positive employer brand that attracts top candidates to your business. Company culture describes the way […]
Read MoreYes, March 6th is “Employee Appreciation Day”. However, it is more than a date on the calendar — it’s a catalyst. A moment that reminds every employee that they are seen, heard, and appreciated, while building habits that strengthen connections all year long. Employee Appreciation Day is your chance to do more than just send […]
Read MoreDid you know that a recent survey found that only 25% of your employees feel appreciated at work. That means 75% don’t. That is not good for your business. Appreciation is not a nice to have, but a very strategic lever. When employees are seen, valued and appreciated, they have meaning in their work, commit to it and […]
Read MoreWould you agree that most of your customers are aware of how much your business charges compared to your competitors. Today, with technology at our fingertips, it has become way too easy for your customers to research prices and see what your competition offers. Think about this. Are your customers an incentive away from going […]
Read MoreDid you know that National Compliment Day is an unofficial holiday that falls annually on Jan. 24. The purpose of this holiday is to say something nice to your friends, family and co-workers. That is pretty cool but of course we shouldn’t wait for an unofficial holiday to give an employee or customer a compliment. […]
Read MoreI recently spent a week delivering workshops for an organization, helping their staff and leaders create a better customer experience and build a winning team culture. I truly enjoy getting to know the employees and leaders while I observe them performing in the workplace to get an idea of their challenges, opportunities and successes. I […]
Read MoreWhen I work with my coaching clients or deliver leadership workshops, I often find that one aspect of Leadership that most find difficult and uncomfortable is dealing with employee performance problems. However, we all know that delaying or not confronting nonperformers never works out well in the office or business. Let’s look at a tip […]
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