John's "Magic Minute"

As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!

Why Managers Matter

The role of a manager has grown beyond overseeing tasks and timelines. However, I believe that businesses investing in their leaders haven’t kept pace. Many managers are struggling with unreasonable demands, lack of resources, impossible workloads, and little input in making company decisions. Today, investing in success starts with investing in your managers. Did You Know: 1. Your managers […]

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Five Tips To Improve Your Customer Focus

Keeping your customers satisfied, happy and coming back are the keys to growing your business and generating more revenue. When your customers are satisfied, they are likely to return more often, tell others and help you bring in more prospects to increase sales. However, keeping your customers happy is easier said than done, as even […]

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Part 2 – Leadership Secrets From Santa Claus

We continue to learn in Part 2, Leadership Secrets From Santa Claus and how we can use some of his philosophy and strategies to make our own business, organization or team better. “The Leadership Secrets of Santa Claus”, from the Walk The Talk Company book is filled with Santa’s life lessons and leadership secrets as […]

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Leadership Secrets From Santa Claus

We all know that Santa Claus has a difficult job, especially this time of the year. We expect Santa to do the impossible, giving people (children) exactly what they want. Ho, Ho. Ho….Everyone loves Santa. However, what we don’t realize is that Santa is actually running a business. There are workers (elves) to hire and […]

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Four Secrets To Create Customer Loyalty And Drive Revenue Growth

Does your customer experience and customer engagement build customer loyalty to drive more revenue in your business? For many years, business owners and marketers have been experimenting with methods to drive customer loyalty. From redeeming tokens and stamps to collecting box tops and punch cards, loyalty programs were (and still can be) a way to […]

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Are Your Customers “Quiet Quitting”?

  I have been speaking with customers, neighbors and even family members who tell me they feel like they are being taken advantage of and getting ripped off. First it started with Covid, then inflation and now many customers think it has turned into pure greed. Prices are outrageous. Does this sound familiar? I go […]

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Focus on Customer Loyalty and Not Worry About Price

Most customers are aware of how much your business charges compared to your competitors. Are your customers an incentive away from going elsewhere?  If they are, you have nothing and you have no customer loyalty. There is always someone who can provide something a little crappier and sell it a little cheaper.  However, I am […]

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Employee Turnover Myths

Many times during my strategy coaching calls with my clients we talk about the challenges that they are having with employee turnover. During our discussions, I am finding that there is a disconnect as to why they think their employees are leaving. Many of my clients and managers in general have preconceived notions about employee […]

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How Do You Define Your Employee Experience?

As many of you know, I am passionate about helping businesses create a unique, memorable and Disney-like customer experience. But for the Disney company it also takes a happy crew to produce a happy show. Therefore, the employee experience is just, if not, more important than your customer experience. So how do you define your […]

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What Are Event Planners Saying About John

Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s. I strongly suggest that we have John back again.

- George Bell, Regional Director, Fort Sill National Bank