As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
What is a competitive advantage? A competitive advantage is when your business is viewed by your customers as providing a higher value than the product or service of your competitors. Certainly, having a unique product or service is one way, but can and will often be easily duplicated by a competitor. However, to create loyalty, […]
Read MoreDo you and your staff have an obsession for customers? Constantly thinking of how your customers perceive their experience as well as having employees obsessed in making sure their experience is memorable is an important link in making the customer experience magical in any business or organization. The sensations that create a magical customer experience […]
Read MoreMany of my audiences and coaching clients often ask me questions and advice on supervising and managing teenagers in the workplace. In many businesses, such as fast food, retail, grocery stores, banquets and recreational businesses, hiring teens has been the norm if not the main source of staffing. Of course this can be very challenging. […]
Read MoreWhat causes your customers, clients, members, guests or patients to want to continue to do business with you? What do you do that sticks out in their minds and makes them want to come back and see you, contact you again or continue to give you their money? How do you want your customers to […]
Read MoreAll businesses, whether they provide a service or sell a product are really in the relationship business first. To whatever degree, all businesses and service has the opportunity to form a relationship. Even if it is an online transaction or if the service last only a few seconds, like the initial greeting of a customer, […]
Read MoreSometimes people’s real needs have little to do with logic. They are usually emotional instead. It may be that people who contact you or come in to your business are unsure of what they really want. They may be afraid of the buying or servicing process. Many customers are confused by product claims. When it […]
Read MoreWhen was the last time you thought about your competition or did a little research on them? If you haven’t in a while, you can be rest assured that your competitors are probably thinking about you more than you think you’re thinking about them. This leads to an interesting question you need to be asking […]
Read Moreon just want to try someone else.” Why did my client’s customer leave his business? To give another business a try and see what else is out there. To my client’s customer, his business looked the same as everyone else. Yes my client did deliver on his promise to satisfy the customer. What he failed to […]
Read MoreHave you ever had an employee come up to you and say: “I quit!, I’m giving you my notice, I found another opportunity, I found a better job.” If any of those comments strike fear in your heart or make your stomach sink, you are probably not alone. Anyone managing or supervising others, no matter […]
Read MoreIt is a law of human nature that your employees will never treat customers any better than they are treated. I know we all have come across managers and business owners who disagree and say “They work here, they get paid and they’ll treat customers the way I tell them or they can find another […]
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