John's "Magic Minute"

As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!

Strategies for Creating Employee Connections and Engagement at Work

Are you struggling with the lack of employee engagement in your business?  Do you find that many of your employees or teammates just go through the motions while at work by doing the very least each shift? You may not know this but your staff, teams, leaders and business can inspire people to show up […]

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Turn Simple Transactions Into Magical Experiences

As many of you know, I am a fanatic about customer experience. I truly believe, as many experts do as well, that customer experience is still the next competitive battleground where your business is going to be won or lost. It is the differentiator that will separate your business from your competition. Many people often […]

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3 Strikes You’re Out- You Just Lost My Business!

When delivering training to my clients and their staff in order to help them create unique, memorable and “magical” customer experiences, I always share the 7-10 Rule.   Each business has about seven seconds for their customers to form a good first impression, about the business, staff and experience. The reason first impressions matter is that […]

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Human Connections Are Still King

As a Top 10 Global Thought Leader and Influencer on Customer Loyalty, I was recently interviewed regarding my thoughts on AI and how it might affect customer loyalty for small businesses. Today, we are certainly living in the “digital era.” Technological innovations are exploding with the rise of artificial intelligence (AI). As a professional speaker, […]

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Can You Recognize Lack of Team Engagement and How To Fix It?

Your employees are the foundation for a thriving workplace. Under ideal circumstances, your employee brings more than just their time and skills to work – they also contribute their enthusiasm and commitment towards creating and implementing an exceptional customer experience. For employees to feel engaged and do their best work, you must build a workplace […]

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Why Managers Matter

The role of a manager has grown beyond overseeing tasks and timelines. However, I believe that businesses investing in their leaders haven’t kept pace. Many managers are struggling with unreasonable demands, lack of resources, impossible workloads, and little input in making company decisions. Today, investing in success starts with investing in your managers. Did You Know: 1. Your managers […]

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Five Tips To Improve Your Customer Focus

Keeping your customers satisfied, happy and coming back are the keys to growing your business and generating more revenue. When your customers are satisfied, they are likely to return more often, tell others and help you bring in more prospects to increase sales. However, keeping your customers happy is easier said than done, as even […]

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Part 2 – Leadership Secrets From Santa Claus

We continue to learn in Part 2, Leadership Secrets From Santa Claus and how we can use some of his philosophy and strategies to make our own business, organization or team better. “The Leadership Secrets of Santa Claus”, from the Walk The Talk Company book is filled with Santa’s life lessons and leadership secrets as […]

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Leadership Secrets From Santa Claus

We all know that Santa Claus has a difficult job, especially this time of the year. We expect Santa to do the impossible, giving people (children) exactly what they want. Ho, Ho. Ho….Everyone loves Santa. However, what we don’t realize is that Santa is actually running a business. There are workers (elves) to hire and […]

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Four Secrets To Create Customer Loyalty And Drive Revenue Growth

Does your customer experience and customer engagement build customer loyalty to drive more revenue in your business? For many years, business owners and marketers have been experimenting with methods to drive customer loyalty. From redeeming tokens and stamps to collecting box tops and punch cards, loyalty programs were (and still can be) a way to […]

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What Are Event Planners Saying About John

Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s. I strongly suggest that we have John back again.

- George Bell, Regional Director, Fort Sill National Bank