As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
I am sure you have heard the term “Open Door” policy. It mostly pertains to businesses and organizations where the boss suggests that his or her office door is always open to employees if they have any suggestions, challenges or questions to discuss regarding the operation or organization. It certainly is a good policy to […]
Read MoreHow many businesses do you know that follow up with customers? Have you ever received a “Thank You” card from a business after visiting them even if you didn’t purchase anything? If you did I bet you were pleasantly surprised. Did you know that a simple “Thank You” card could be worth hundreds of dollars […]
Read MoreDo you make it easy for your customers to do business with you? Do you create roadblocks in servicing your customers and make them go through multiple people and multiple lines line just to conduct a business transaction? Is it because you want to make it easier for you and your policy rather than thinking […]
Read MoreWould you agree that as customers, we all want to feel special and receive personal attention? Customers love to hear their names and not to be just a number or transaction when doing business. When we receive a little more special attention we often return to that business and tell others. One particular business that […]
Read MoreMany managers and business owners think it takes a lot of time, work and money to create great and memorable customer experiences. Some of that statement is true. Many experiences can be created with training and some planning. While managing Disney Resort properties at Walt Disney World in Orlando, my staff and other cast […]
Read MoreNo business is perfect or can ever prevent their customers experiencing a mistake, mishaps, equipment breakdowns, or even product failures 100% of the time. Things happen! The question I have for you is are you ready or prepared when these issues go wrong? I travel a lot due to my busy speaking and training schedule […]
Read MoreHave you ever said to yourself, “With all the extra work that I have and barely keeping my head above water, I wish I had more time to thank my staff and coworkers.” The reality is that you have to choose to make the time. Experts have said that it takes about eight seconds to […]
Read MoreEveryone wants to feel important or special. Have you ever been excited and felt special because your name or picture was in a local newspaper or community newsletter? Did you save it and put it on your refrigerator? Maybe you even framed it to show it off to your friends and family. Remember how you […]
Read MoreCustomers like doing business with employees who are customer focused and not just passionate, but also give their service some “Comfort Appeal”. “Comfort appeal” from an employee helps create a customer experience that is so uniquely reassuring that customers are captivated. It becomes an experience that shines with infectious comfort that invites a reciprocal comfort […]
Read MoreHave you ever purchased a product that had a guarantee? Perhaps a cleaning product that guarantees to get the stain out or a lawn product that guarantees to stop the growth of weeds in your yard? We’ve all seen the commercials on TV and ads in the magazines making promises to guarantee the product to […]
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