As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Winter is in full swing and many regions of the U.S. and Canada are experiencing frigid temperatures. Extremely cold weather is a dangerous situation that can cause occupational illness and injuries to employees who work outside. Recently while traveling to Canada and other parts of the U.S. for speaking engagements, I experienced first hand people […]
Read MoreMany of us are aware that Valentine’s Day is a very popular event . Love is in the air on this holiday especially, people are focused on the most important human emotion of all. It’s a great day for many businesses who provide flowers, chocolates, stuffed animals, jewelry, lingerie, greeting cards, specialty boutique stores and of […]
Read MoreHow well do you meet the expectations of your customers? Do you take for granted the little things and details that don’t mean much to you but can be a major disappointment to your customers? Let me share with you my disappointment with a recent visit to a self-service gas station. While traveling to speak […]
Read MoreWe all know that 2014 is now behind us and many will be focusing on our “to do” list and what we would like to accomplish in 2015. New individual resolutions may include; losing weight, getting healthier, exercising more, spending more time with family, finishing projects around the house just to name a few. Business […]
Read MoreI LOVE WORKING IN RETAIL DURING THE HOLIDAYS!You might not think I am serious but I am. Many of my clients, audiences and friends know that I work part time at Omega Sports, a small, family owned, very service oriented,16 store sporting goods company that has been successful for over 36 years. I have been working for Omega at one of their stores […]
Read MoreI am sure you have heard the saying that it’s the little things in life that make the biggest difference. The same can be true regarding your customer experience. The little things we do in our business can make or break an opportunity to create an experience that is memorable to our customers. Unfortunately not […]
Read MoreEnergized employees are creative employees. When people are engaged in the customer experience of a business, they will voluntarily seek out new ways to create an experience that is memorable to your customers or clients. Unfortunately, the busy pace at many businesses leaves little time for employees to be creative or more alarming is the […]
Read MoreI am often asked during my speaking presentations or training workshops, how Disney motivates their people to perform so well all the time. How do they do it? What is their secret? First of all let me share with you after working for Disney for over 10 years that there is no secret and Disney […]
Read MoreMany businesses spend much of their time trying to figure out ways to satisfy their customers. Businesses will come up with new amenities, programs, services or products hoping to attract more customers and make their existing customers happy. Sounds good right? Actually it is not enough and let me tell you why. I conduct numerous […]
Read MoreA good friend of mine, Bill Packard, fellow speaker and small business consultant, recently shared with me a “Magic Minute” experience. I loved it and thought it would be great to share with all of you. It tells a wonderful story about how a particular business made a decision based on good will towards a […]
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