As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Are your customers really getting a true look of your business every day? Do you sometimes confuse them? Are you creating a consistent and clear message to your customers in regards to their perception of your business. This past Friday, I was running some errands and walked inside two different businesses and noticed the people […]
Read MoreIndonesian Service is a Memorable Experience Have you ever traveled to South East Asia? Those who have been lucky enough to travel and visit the culture and service of the staff while staying at a hotel or eating at a restaurant know that it is truly a special experience. I was very fortunate to experience […]
Read More“Acts of Kindness” is a Great Marketing Strategy We all know that an “act of kindness” can go a long way. But did you know it can also be a good marketing strategy for your business? Let me share with you how. I recently received a simple “act of kindness” at a hotel while speaking […]
Read MoreAre you an organized person? Do you like to keep things all neat and tidy, particularly at work? Well it may pay off for you and your business. Have you ever entered a business and noticed how disorganized the store was or the clutter that consumed the counters of a cashier’s station? What was your […]
Read MoreWe all know as customers, we have many choices to make in how we spend our money. Particularly on travel, eating out, shopping and on other leisure spending activities. Recent polls will tell us that 45% of people are opening their wallets more this summer than they did last year. That’s the good news. The […]
Read MoreCan things go wrong in a business? As a customer, we all have experienced delays, malfunctions, equipment breakdowns, system failures and of course human error. It happens! A Robert Burns poem, “To a Mouse“, says it best and reads; “The best laid schemes o’ mice an’ men / Gang aft agley.” (The best laid schemes […]
Read MoreWould you agree that people are our greatest asset? The success of any company is only as good as the people who perform on the job. So how do you find and fill open positions in your business? Do you put ads in your local paper, place a sign in the window of your store, […]
Read MoreHow many of you would agree that in today’s challenging economy, finding new customers is not easy and normally you would do anything to attract new potential customers to your business. Even helping a fellow person and doing a little good deed can’t hurt right? It might even make a person feel good about your […]
Read MoreDo you think details really matter? Can the lack of attention to details have an affect on the customer experience? I learned throughout my career and particularly while working for Disney, that details matter. Walt Disney himself certainly knew it could have a tremendous affect on his business. Let me share with you an example […]
Read MoreAsk yourself a simple question. Are you selling fantasy in your business? We all know that Disney is about “fantasy” and “magic”. In fact, the common definition of fantasy is “imagination”. Have you ever thought of your business as selling imagination? You should. All businesses are selling some form of “imagination”. Most businesses that I […]
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