As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
I am sure many of you are split as to which one you think is more “magical”; being efficient or being courteous? Particularly when it comes to the Customer Experience. Certainly, if a customer has to wait on a long line because the sales clerk is slow and bogged down in her operation, or if […]
Read MoreI hope all of you are doing well. I apologize for the delay in publishing my “Magic Minute” but many of you know that I just returned from a wonderful 6 City speaking tour in Australia. The crowds, businesses and people were amazing! We are already in the planning stages for my return this summer. […]
Read MoreValentine’s Day is just about here and hopefully you’ve already bought something for that special someone, sent flowers or made reservations at a fancy new restaurant. You may be thinking that your work is done. What about your customers, clients, vendor and employees and co-workers? Have you thought about them? For these important people in […]
Read MoreAre you trying to drive lots of traffic to your social media outlets like Facebook and Twitter? Don’t underestimate the power of “word of mouth”. A recent study showed that roughly: 3.3 billion conversations about brands take place everyday. 3.1 billion of those are happening offline. Is your customer experience driving “word of mouth” conversations […]
Read MoreOver the years, starting a conversation has gotten me everything from free stuff, to nicer seats, to new customers. It wasn’t much work and the rewards were both beneficial to me as the customer as well as the business. Let me share with you how starting a simple conversation worked for me and it can […]
Read MoreWherever you are in a business, your position, title, you can always create the ideal environment that will influence and make the customer experience positive and magical. It all starts with your choice to control what you can control to create a positive relationship and experience with your clients, customers and co-workers. The only thing […]
Read MoreHave you ever been out of coffee? Particularly first thing in the morning? It can be a nightmare for some of us. I have been a big coffee drinker all my life and always look forward to that first cup in the morning. I am not sure if it is the caffeine fix, the taste, the […]
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