Happy New Year! I hope you had a wonderful Holiday Season! January is certainly the time of year when we think of and begin to plan our new year resolutions.

If you are small business, organization or individual who is seeking to be more successful in 2016, I would like to share with you my five favorite business resolutions that will help you achieve a Disney-like customer focused culture in any business or organization. These are what I believe to be the most import resolutions that you and your staff should discuss, create and implement in 2016 if you want to have a better customer and employee experience to beat out your competition today! Guaranteed!

John’s 5 Favorite Business Resolutions:

1. Existing customers are 100% of your sales and profits.  Work harder in 2016 like there is someone in another business working 24 hours a day trying to take your customers away from you!

2. Make sure that every person in your business and organization knows that everyone is responsible each day for obtaining new customers and keeping existing customers happy no matter what their job role is.

3. Instead of working on a “To do” list focus on your “To be” list. 

  • Be friendly and helpful to your customers.
  • Be more aware of what your customers really want not just what they need.
  • Be a better listener.
  • Be a better coach, supervisor or leader to your staff.
  • Be more approachable to people.
  • Be more enthusiastic, cheerful and energized.

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4. Make sure you have the right people in the right role, not just position. Be sure to look at yourself in what role do play in your business or organization. Are you in the right role? If not find the right one. You will be much happier and more productive.

5. What can you do each day to “plus it by one” and make it a little better whether it affects  the customer experience or employee team experience. Challenge yourself and staff to think this way every day! 

Spend a little time each day working on these five resolutions. Discuss them at meetings, talk about them among your staff or teammates every day.  Recognize and reward each other and those who are demonstrating and delivering on those resolutions during the upcoming year. If you do, I promise your business as well as your career will be better than ever before! Make it a Magical New Year!

Always Wishing You Magical Success!