John's "Magic Minute"

As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!

Leaders Need to Communicate More During a Crisis

Posted August 20, 2020 by & file under Uncategorized. | 0 Comment

Today, crisis communication, terminations, layoffs, getting laid off, radical shifts to remote work or no work and revenue and customer losses have certainly been on the minds of many employees and business owners. Not to mention swift operational changes against the constant worry of; is my team going to be okay? Are my customers going to feel safe?

Your usual employee communication strategy goes out the door when your business faces a crisis like we are experiencing today. It is important for every business and team to develop a…

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Is Your Customer Phone Experience Magical?

Posted August 13, 2020 by & file under Uncategorized. | 0 Comment

The current pandemic has clearly highlighted many businesses who care about their customers and continue to provide them with a magical customer excellence. Unfortunately, we all have been exposed to businesses who have not.  If you claim to be customer focused, are you sure you’re truly walking the talk? Particularly when responding to your customer’s needs and wants.

Whether you are walking the talk or not, the pandemic has brought many businesses into the spotlight. Particularly on social media sites like twitter. Sometimes, social media will guarantee a quicker response when contacting your own customer service usual channels often results in nothing.

Today, customers expect…

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Safety Is The New Customer Experience Advantage

Posted August 7, 2020 by & file under Uncategorized. | 0 Comment

Face masks and other safety measures have now become required in all businesses all across the globe. There is no doubt, the safety of the customer is now in the spotlight of the business world. For restaurants, retailers, auto service repair shops, airlines, and more, safety has to be priority number one since lock down began.

The measures taken by businesses, to adopt stringent safety measures in line with Government guidance has led to a different

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Recognition Becomes More Important During Challenging Times

Posted July 29, 2020 by & file under Uncategorized. | 0 Comment

We all know that employee recognition is key to the success of any business or organization. However, there seems to be a lot of room for improvement, particularly now during these challenging times. With many businesses and their staff, having to conduct their businesses differently due to the pandemic, the importance of how and how often you recognize your people could be detrimental to maintaining the positive culture you want to achieve. 

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Your People And Good Systems Create Magical Experiences

Posted July 15, 2020 by & file under Uncategorized. | 0 Comment

Today’s customers not only demand the best from your products and services, they also demand the best from your people and systems. Customers crave an experience more personalized, human and efficient. 

Providing a Magical Customer Experience, across all touch points, becomes the standard of which your customers will judge you and your business.  It starts from the moment your customer pre-purchases to after the transaction experience. This isn’t just a nice thing to do. It becomes essential to maintaining success and staying one step ahead of your competition. We all have experienced it first hand.

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Create a Better Customer Experience After the Pandemic

Posted July 8, 2020 by & file under Uncategorized. | 0 Comment

With hope that our business economy will reopen in the coming months, it’s time to start thinking about your business in a post-pandemic environment. How will the world change? How will your industry be different? How will your business be different? How will your customers shop, buy and visit? How will you and your business adapt to some of the new circumstances that we all may be facing?

The sheer volume of unknowns can feel overwhelming, making it difficult to even know where to begin planning your next move. With so much uncertainty, an ideal starting point is your customer. Your customer is at the center of any business, and the COVID-19 shut down is a perfect time to re-imagine the ways you serve and delight your customers.

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What Are Event Planners Saying About John

Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s. I strongly suggest that we have John back again.

- George Bell, Regional Director, Fort Sill National Bank