As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever purchased something from a business and after the sale was completed, you wondered if that business sincerely cared or appreciated your patronage? Have you ever had that empty feeling, after the sale, that made that purchase just ordinary and nothing special? Many businesses forget about the last impressions that a customer may […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail“MAGIC MINUTE”! Tips To Create a Magical Customer Experience Even During This Crisis! TIP # 1- First Impressions I hope you are safe, healthy and staying positive. Many people have reached out to me for advice on what to do during the crisis regarding their business, leadership and dealing with their staff and teams. Unfortunately, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI have had the privilege of managing and leading teams at two different Five Star hotels in my career. They were both challenging and rewarding. Setting the expectations at the highest level for our guests as well as employees helped me understand the value of creating a magical and memorable customer experience. One of the […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailProviding a “Magical” customer experience is not a choice or a luxury. It is next battle ground where businesses will be won or lost. The customer experience can win you many new leads, referrals and customer loyalty or you can go broke depending on how the experience goes. While spending time reviewing and evaluating many […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow often do you come across a situation as a customer where you wonder if the employee dealing with your situation even cares about you or your needs? Have you ever called your insurance company about an accident you just had and the agent is more interested in getting all the details to complete the […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently presented a training program for the Beaver Creek Ski Resort staff in Colorado. If your not familiar with the Beaver Creek Resort, they are known to be the “Best Luxury Family Ski Resort” in the world. From my experience with working with their leadership team and employees, I can see why. They provide […]
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