As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo your employees or people on your team do just enough so they don’t get fired? Sound familiar? Do they just seem to be giving minimal effort? Can you imagine if the employees at Disney just gave a minimal effort? What would the Disney experience look like if their employees and fellow team members just […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow many businesses do you know treat their employees as well as their customers? In fact, do you take your employees for granted? We all have worked for companies in our lifetime that took us for granted and how de-motivating was that for you? Are you that kind of business or boss? When I speak […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailCustomers get upset. They get upset for lots of reasons. There will be situations where the customer is angry and totally wrong. There will be many more times when they are upset for a good reason. The one thing you can count on is that when they get upset there is a good chance they […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhen helping my coaching clients deal with challenging customer problem situations, I often tell them that their customers will help solve most of those problems if you let them. I explain that one way you can move forward towards a problem resolution, as well as show sincere concern and sensitivity to your customers, is to […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailA recent survey indicated, also true with my existing coaching clients, that businesses that invested in customer experience strategies, reported higher customer referral rates and increased profits. Customers expect more from their interactions with you and your business. They will advocate for you and recommend your business to others when you deliver a memorable emotional […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever wondered what makes a manager or supervisor the most effective? I believe the quality of relationships will make the biggest difference in a leader’s success. Yet, what I have found, through coaching my clients and their teams, is that most managers receive little guidance when it comes to building and maintaining healthy […]
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