As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany of my clients and audience members ask me how to get more referrals. Well, first ask yourself if your business is a referral based business. If not, it is never to late to start. To begin building a referral based business, you must start with looking at the service and experience you provide to […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe all have experienced situations where the service, product or experience did not meet our expectations. In fact, many of these experiences were just awful and certainly left a bad taste in our mouth. So much so, that we would never return, buy again and make sure we tell others to do the same. What […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDuring many of my keynotes, training programs and while coaching my clients, I often ask them a simple question. “How much of your revenue comes from current customers?” Is it 50%? 80%? Wrong!!!! A full 100% of your revenue comes from your current customers. These are the people who buy from you now. Prospects can’t pay […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently had a conversation with one of my coaching clients who asked the question: “How can we achieve an edge and advantage in order to retain customers and not have them jump to the competition.” A very wise question since keeping existing customers is five times less expensive than finding new ones. I asked […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhen you have a new hire join your business or team, how well do you get this person off to a great start? Are you prepared? Do you have a plan or do you just wing their arrival and hope for the best? I read in a recent article that 1 in 3 workers would […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhenever you interact with a customer, client, employee, or team member, you should always ask yourself, “What can I do to make this person be glad that we met?” This will most certainly help you to build rapport and better relationships with your customers and people. “At the end of […]
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