As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailDid you know that research by the American Management Association indicates that the average satisfied customer only tells three other people about their satisfactory experience. That is not bad, but wouldn’t you want them to tell more people? Getting that person from telling three to telling a lot more requires just a little effort on […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you ever look at your business or workplace from the eyes of your customers? Each year, I perform dozens of customer experience evaluations for my clients in all types of businesses, schools, tourist communities, down town main streets, medical facilities, banks, airports, government agencies and manufacturing plants, with the objective pretending to be a […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAs a customer, do like to be nickel and dimed? Most don’t! Have you ever been charged extra because you substituted something on the menu in a restaurant? We all have at one time. In fact, I was just at a local restaurant celebrating a special occasion with family when it happened to me. We […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever or have had employees who suffered discontent yet stayed on the job? Instead of leaving for the next challenge, most fall back on ways to be disengaged and actually depart psychologically rather than physically. It shows up in counterproductive activities that range from absenteeism to mediocre performances. How will that type of […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow many of you were raised on the practice of catching people doing something wrong? How many have carried that habit into our professional careers and workplace? We all would agree that focusing on the negative is not very inspiring. Working with today’s Millennials, who were raised in home environments where parents were much more […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAll businesses utilize or should have marketing campaigns to acquire new customers. However, before you look to launch another marketing program, take a closer look at your existing customers and see how you can thank them to help you grow. Think about it. If someone likes your business, or product, your reaction should not be […]
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