As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailThe result of creating customer loyalty is with our actions. If you or your staff have positive customer focused attitudes and values, your customers will have good feelings and memories about your business. The whole buying, shopping, treatment or service experience provides positive or negative feelings with our customers to determine whether they want to […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow do you perceive your customer satisfaction? Are your customers happy with doing business with you and the services you provide? Here is an interesting statistic. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. The universal adoption of smartphones and social media, has fundamentally altered […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAs many of you know, Hurricane and Tropical Storm Florence effected many lives and businesses all across North and South Carolina. The damaged caused by wind, rain and flooding has been heart breaking and devastating. Living in Charlotte, NC, I was very fortunate and speared the horrific scenes that occurred in others areas around in […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently took a moment to grab a cup of coffee and sit down at a well-known local restaurant /coffee shop while waiting to meet a coaching client. It was in the middle of the afternoon, after the busy lunch crowd had cleared and the restaurant was empty. In fact there were only two other […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAs a trainer and coach, my primary focus is on strategic business and team development for helping small businesses and organizations create a Disney-like Culture and Unique Customer Experience. I provide many of my clients a “Fresh Eyes” view of their customer experience and employee culture with a goal in mind to make them better. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAre your employees happy at work? Is the work that they do meaningful? Is your team engaged at work with coworkers and managers? If you are not sure, I strongly suggest you find out quickly. A recent Gallup poll reported that over 51% of workers are actively searching for new jobs. As we see an […]
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