As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever been frustrated as a customer because you wish someone at a business would have informed you before a problem or incident occurred? Perhaps if you were provided a little information you might have had a better experience. Let me share with you an example of how communicating and informing a customer can […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever taken a shortcut to complete a project or task? Most likely you have because of the lack of time or knowledge. Sometimes taking shortcuts can leave a bad experience and impression for our business and customers. Let me give you an example and you decide whether this shortcut affects the customer experience. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHappy New Year! I hope you had a wonderful Holiday Season! January is certainly the time of year when we think of and begin to plan our new year resolutions. If you are small business, organization or individual who is seeking to be more successful in 2016, I would like to share with you my […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHumans are creatures of habit. How often do we visit the same businesses or utilize the same services over and over and it becomes just routine for us? We usually come across the same people, experience the same service and receive the same result. There may not be anything wrong with the service and outcome, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe all know how hectic the holiday shopping season can be. Most customers take for granted all the work that must be done in order to give us a good shopping experience. Many employees work very hard, sometimes in tedious jobs, just to make the store or products look presentable to their customers. It is […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI am sure you have heard the term “Open Door” policy. It mostly pertains to businesses and organizations where the boss suggests that his or her office door is always open to employees if they have any suggestions, challenges or questions to discuss regarding the operation or organization. It certainly is a good policy to […]
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