As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow many businesses do you know that follow up with customers? Have you ever received a “Thank You” card from a business after visiting them even if you didn’t purchase anything? If you did I bet you were pleasantly surprised. Did you know that a simple “Thank You” card could be worth hundreds of dollars […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you make it easy for your customers to do business with you? Do you create roadblocks in servicing your customers and make them go through multiple people and multiple lines line just to conduct a business transaction? Is it because you want to make it easier for you and your policy rather than thinking […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWould you agree that as customers, we all want to feel special and receive personal attention? Customers love to hear their names and not to be just a number or transaction when doing business. When we receive a little more special attention we often return to that business and tell others. One particular business that […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Many managers and business owners think it takes a lot of time, work and money to create great and memorable customer experiences. Some of that statement is true. Many experiences can be created with training and some planning. While managing Disney Resort properties at Walt Disney World in Orlando, my staff and other cast […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailNo business is perfect or can ever prevent their customers experiencing a mistake, mishaps, equipment breakdowns, or even product failures 100% of the time. Things happen! The question I have for you is are you ready or prepared when these issues go wrong? I travel a lot due to my busy speaking and training schedule […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Have you ever said to yourself, “With all the extra work that I have and barely keeping my head above water, I wish I had more time to thank my staff and coworkers.” The reality is that you have to choose to make the time. Experts have said that it takes about eight seconds […]
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