As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailEveryone wants to feel important or special. Have you ever been excited and felt special because your name or picture was in a local newspaper or community newsletter? Did you save it and put it on your refrigerator? Maybe you even framed it to show it off to your friends and family. Remember how you […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailCustomers like doing business with employees who are customer focused and not just passionate, but also give their service some “Comfort Appeal”. “Comfort appeal” from an employee helps create a customer experience that is so uniquely reassuring that customers are captivated. It becomes an experience that shines with infectious comfort that invites a reciprocal comfort […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Have you ever purchased a product that had a guarantee? Perhaps a cleaning product that guarantees to get the stain out or a lawn product that guarantees to stop the growth of weeds in your yard? We’ve all seen the commercials on TV and ads in the magazines making promises to guarantee the product […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Winter is in full swing and many regions of the U.S. and Canada are experiencing frigid temperatures. Extremely cold weather is a dangerous situation that can cause occupational illness and injuries to employees who work outside. Recently while traveling to Canada and other parts of the U.S. for speaking engagements, I experienced first hand […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Many of us are aware that Valentine’s Day is a very popular event . Love is in the air on this holiday especially, people are focused on the most important human emotion of all. It’s a great day for many businesses who provide flowers, chocolates, stuffed animals, jewelry, lingerie, greeting cards, specialty boutique stores and […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow well do you meet the expectations of your customers? Do you take for granted the little things and details that don’t mean much to you but can be a major disappointment to your customers? Let me share with you my disappointment with a recent visit to a self-service gas station. While traveling to speak […]
Read More
