As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmail We all know that 2014 is now behind us and many will be focusing on our “to do” list and what we would like to accomplish in 2015. New individual resolutions may include; losing weight, getting healthier, exercising more, spending more time with family, finishing projects around the house just to name a few. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail I LOVE WORKING IN RETAIL DURING THE HOLIDAYS!You might not think I am serious but I am. Many of my clients, audiences and friends know that I work part time at Omega Sports, a small, family owned, very service oriented,16 store sporting goods company that has been successful for over 36 years. I have been working for Omega at one of their […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI am sure you have heard the saying that it’s the little things in life that make the biggest difference. The same can be true regarding your customer experience. The little things we do in our business can make or break an opportunity to create an experience that is memorable to our customers. Unfortunately not […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailEnergized employees are creative employees. When people are engaged in the customer experience of a business, they will voluntarily seek out new ways to create an experience that is memorable to your customers or clients. Unfortunately, the busy pace at many businesses leaves little time for employees to be creative or more alarming is the […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI am often asked during my speaking presentations or training workshops, how Disney motivates their people to perform so well all the time. How do they do it? What is their secret? First of all let me share with you after working for Disney for over 10 years that there is no secret and Disney […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany businesses spend much of their time trying to figure out ways to satisfy their customers. Businesses will come up with new amenities, programs, services or products hoping to attract more customers and make their existing customers happy. Sounds good right? Actually it is not enough and let me tell you why. I conduct numerous […]
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