As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailA good friend of mine, Bill Packard, fellow speaker and small business consultant, recently shared with me a “Magic Minute” experience. I loved it and thought it would be great to share with all of you. It tells a wonderful story about how a particular business made a decision based on good will towards a […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Are your customers really getting a true look of your business every day? Do you sometimes confuse them? Are you creating a consistent and clear message to your customers in regards to their perception of your business. This past Friday, I was running some errands and walked inside two different businesses and noticed the […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Indonesian Service is a Memorable Experience Have you ever traveled to South East Asia? Those who have been lucky enough to travel and visit the culture and service of the staff while staying at a hotel or eating at a restaurant know that it is truly a special experience. I was very fortunate to […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail “Acts of Kindness” is a Great Marketing Strategy We all know that an “act of kindness” can go a long way. But did you know it can also be a good marketing strategy for your business? Let me share with you how. I recently received a simple “act of kindness” at a hotel while […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Are you an organized person? Do you like to keep things all neat and tidy, particularly at work? Well it may pay off for you and your business. Have you ever entered a business and noticed how disorganized the store was or the clutter that consumed the counters of a cashier’s station? What was […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail We all know as customers, we have many choices to make in how we spend our money. Particularly on travel, eating out, shopping and on other leisure spending activities. Recent polls will tell us that 45% of people are opening their wallets more this summer than they did last year. That’s the good news. […]
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