As many of you know, I am passionate about helping businesses create a unique, memorable and Disney-like customer experience. But for the Disney company it also takes a happy crew to produce a happy show. Therefore, the employee experience is just, if not, more important than your customer experience.
So how do you define your employee experience? From your employee’s first day at your business to their last, every interaction they have with you and your business shapes their overall employee experience. A poor employee experience can leave an employee feeling disconnected and unmotivated, while a strong one can boost employee productivity, loyalty, and engagement.
As business owner or manager, it’s your job to understand what your employees want from their employment with you and craft an employee experience that meets or exceeds their expectations. To do this successfully, you need to listen to your talent and take action to prioritize their needs. Ultimately, their experience, whether it’s positive or negative, will impact the way they show up for your business. Therefore, the employee experience is one of the most important investments your business can make.
What can shape your employee experience?
Of course, salary, benefits, and company culture play a major role in shaping the employee experience, but they’re only the tip of the iceberg. The employee experience is also impacted by everything employees encounter, including your business’s commitment to fair hiring, your relationship with the local community, and even the relationship that you and your managers’ have with your employee. Especially, when you demonstrate to your employees that you care.
Here are other examples of factors that shape the employee experience:
- A culture of recognition, appreciation and listening?
- Employee development?
- Mission, vision and values
- Organizational transparency
- Work-life balance
- Manager relations
- Workplace policies
- Employee input
- Employee accountability and fairness
- Safe work environment
Why is your employee experience important?
An exceptional employee experience can measurably boost engagement, productivity, profitability, and reduce turnover, thus allowing your business to achieve success more efficiently and effectively.
One global study found businesses that scored highest on employee experience benchmarks experienced:
compared to those that didn’t.
Higher engagement
When your employees find value in the work they do, feel recognized and rewarded for their contributions, and are aligned with your company mission and values, they are more likely to put in their best effort, stay loyal, and speak positively of your organization to colleagues, friends, and customers – even after they exit your organization.
Increased productivity
It’s no secret that happy employees are more productive and efficient employees. Businesses that create a better employee experience benefit from higher engagement and productivity.
Reduced turnover
Research shows that around 10% of people leave a new job within just six months. That turnover can often be attributed to a poor employee experience and proves why investing in the employee experience from your employees’ first day to their last is so important.
Increased profitability
Again, research tells us that employee experiences achieve twice the customer satisfaction and innovation, and generate 25% higher profits than those with a poor employee experience.
How to improve employee experience
1. Create a culture of continuous listening. Manage by walking around, meet one on one with your staff or host informal round table discussions.
2. Take action on employee feedback. Employee feedback is meaningless without action.
3. Invest in managers. Managers directly impact your employee’s day-to-day experience at your business, so ensure that your managers are properly equipped to support their direct reports.
Start to prioritize your employee experience today. Your employee experience isn’t something you invest in once and never revisit. It’s dynamic, varies at every stage of the employee lifecycle, and needs constant attention and improvement.
Transform your employee experience at your business today!
Contact John for your FREE Discovery Strategy Session Call: Just click on the link below and let the magic begin in your business and team. I can’t wait to roll up my sleeves to help you.
https://go.oncehub.com/DiscoverySessionCall