The customer experience is set to overtake price and product as the key difference for many businesses. When your customers choose a product or service that you offer, what makes you different? Just because you believe your product or service is better is not enough. You probably know that your competitors are saying the same thing.
The reason why the customer experience is so important in creating customer loyalty is the emotionally affect it has on your customers. How are you connecting emotionally with your customers? Here are a few tips to help you be different, particularly during these challenging times. Need more help? Contact Coach John today!
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