I always tell my audiences, coaching clients, and employee training participants that making the customer experience magical is not by chance but by choice. Successful businesses and their employees are the ones who choose to help make the customer experience unique, special and memorable by taking action. That is when the magic begins. However, if the choice is to do the ordinary or nothing, the result can be disappointing to the customer. Let me share an example.
While visiting San Diego during a speaking engagement, I selected to dine at a restaurant along the bay. As I entered the dining room, I noticed that the restaurant was not busy at all. There were also many empty tables along the window that had a wonderful view of the harbor and amazing yachts that were docked in the bay. Since I was by myself, I was excited about the good probability to be seated at one of those tables by the window.
The hostess asked me if I was a party of one and proceeded to seat me at a table in the back corner of the room without a view of the water. She didn’t even ask me if this table would be alright. Obviously disappointed at her selection, I asked if I could be seated at one of the tables at the window. She looked over at all of the empty tables and said, “I guess so.”
Why did I have to speak up and ask for a table with a view? Did this hostess loose an opportunity to add to my dining experience and help make it a little special by offering a table with a wonderful view? The restaurant was certainly not busy and the tables were not reserved. This particular hostess simply made a choice to not make a customer’s experience magical. Her decision was not based on costs, years of experience, or a busy meal period. It was just based on choosing to make it magical or not. It’s that simple.Such men find it difficult to connect with their partners online levitra sexually or emotionally, which in turn make such men withdraw from sexual activities due to their failure to get an erection during sexual intercourse. So your priority must be to isolate the core cause of ED and overcome it. 2) ED can be a sign of depression Erectile dysfunction does not occur only because cute-n-tiny.com purchase cheap levitra of poor regulation of blood in the body. Although, Kamagra is easily available to treat the condition and one suffering from it often gets frustrated and depressed. order cialis uk cute-n-tiny.com Women are generally cialis online cute-n-tiny.com more prone to obesity than men; this may be a result of a lower basal metabolic rate in women.
Here are tips to help make the right choices:
1. Always be thinking of how you can make a customer experience magical. It is a mindset.
2. Brainstorm ideas with your team with every touch point you have with a customer.
3. Focus on the little things that can make the experience unique and special.
4. Recognize your staff when they choose to make it magical for a customer. Recognition reinforces behavior.
Always remember that making the customer experience magical is not that complicated or difficult. It is simply by choice not by chance. Make it a habit for you and your team to choose wisely in making the customer experience special and memorable and watch the magic begin.