Invest In Your Success!

“It is what you learn after you know it all that counts!” – John Wooden

Five Star “Customer Experience” Transformation Kit

Business Team Training Package and Home Study Guide

Attract More Business • Build Customer Loyalty For Life
Hire The Right People • Create a Disney-like Culture and more

Package Value $3,500
Your Investment Only – $997

BOOK – “Making the Customer Experience Magical Now!”

How to Succeed in Business and Beat Out Your Competition Today!
Have you ever wondered how Disney and other service oriented companies continue to produce a dynamic model on Business Excellence, Leadership, Team Working Environment and Customer Service? If Disney ran your business what would it look like?

As a former hotel leader with the Walt Disney World Resort organization and other successful companies, today John is known throughout the United States as “America’s Best and Favorite Customer Experience Coach.” John shares incredible experiences and success strategies to help your small business and organization create a “Magical” Customer Experience and Culture. If Disney can do it why can’t you!

This easy to follow book is filled with practical, applicable and rewarding action tips to create customer and employee loyalty, differentiate your organization from your competition and compete in this challenging economy. You, your organization and team will be inspired and empowered to achieve extraordinary “Magical” Results!

Book – $19.97

2-CD SET – “Making the Customer Experience Magical Now!”

How to Succeed in Business and Beat Out Your Competition Today!
John Formica’s most requested program and valued packed customer experience message is now available on CD! The highly applicable and informative CD covers topics like:

  • Learn how to attract more customers.
  • Build brand loyalty for life.
  • Transform your service into a “magical” customer experience.
  • And much more…

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Featuring a keynote presented before a live audience, the content is designed to be entertaining, informative and practical. This 2-CD set contains over 90 minutes of packed filled information, that is fun and easy to listen to.

2-CD Set – $49.97

3-CD SET – “How to Find, Interview and Hire Magical People Today! Secrets to Never Having A Bad Hire Again!”

Are you tired of having candidates do so well during the interview only to be a bust on the job? Do you have a revolving door of average employees coming and going? Why settle for average people in your business and team. Learn 8 Proven Steps to never have a bad hire again and stop wasting time, money, low productivity, poor team morale, and losing customers in your business:

  • Creative ways to find an abundance of the right candidates for your business.
  • Evaluate first impressions that will eliminate the people you don’t want.
  • Learn the real questions to ask during an interview that matter the most.
  • And much more!

In today’s competitive business world, you need to have the best players to be a successful business. This program recorded live is a must for any business. Imagine if you had only the top players working in your business and team. What would your business look like today! Never have a bad hire again!

3-CD Set – $97.00

When You Invest in the

Five Star “Customer Experience” Transformation Kit

Receive a FREE 60 Minute
One-on-One Consultation Call

(Imagine Having the Opportunity For John to Share His Knowledge and Success With You!)

For Volume Discounts:
Contact John at or call (704) 965-4090
for volume discounts on Books or CDs.

What Are Event Planners Saying About John

I have been driving in my car for over 3 hours listening to John’s CDs over and over again. They are unbelievable! By far the best I have ever heard. It will transform your team and business.

– Dave Anderson, Founder of Famous Dave’s Restaurants, The World’s Best BBQ Joint