Increase Morale, Retain Your Workforce, And Drive Business Growth!
Wouldn’t it be great to come into work loving the people on your team? Let’s face it: finding the good ones can be a challenge. And keeping them is a battle, too! I’ve seen this time and again with companies and small businesses just like yours that I spend time training and coaching. It can be very frustrating, exhausting and time consuming to constantly attract and retain the best employees!
So, what is the answer to solving this dilemma. Having a thriving and successful, meaningful work culture.
It’s important to note that company culture encompasses much more than free massages, Dress down casual Fridays, or other trendy employee perks. Such benefits may help shape workplace culture and the employee experience, but a strong organizational culture requires much more than an in-office barista if you want it to last.
What is company culture? Company culture is a shared set of values, attitudes, and practices that characterize how your business operates both internally and externally. Every company has different goals, expectations, and norms – and culture describes how the company goes about setting and achieving these. In a sense, culture can be thought of as the “personality” of an organization. “How we work – together.” to achieve our goals both for our customers and employees.
What if you could attract and retain the right employees to help you build and maintain a successful culture.
Have you ever been faced with:
- Endless recruitment fairs and job listings
- New employees that don’t know how to treat customers
- Jumping on this hamster wheel every month because of high turnover
- Managers who were promoted without training on how to lead
- Departments finger-pointing and placing blame on the other
- An apathetic workforce, uninspired and unengaged
Imagine if you could instead have:
- Applicants seeking you out
- Hiring happy people with genuine service aptitude
- A new hire orientation that instills your company values
- Growing leaders within your organization
- Saving $$$ by decreasing your employee turnover
- Improved communication between departments
- An engaged team with a sense of purpose
The “Great Resignation,” and “Quiet Quitting,” are not indictments of employees but rather of the business culture that is driven by a leaders’ lack of focus on truly caring for the people under their command. Employees deserve better and leaders need to do better.
Create a company culture that inspires your team and business. Culture is the cornerstone of engagement, retention, and high performance. When your leaders and employees feel positively about your culture, they will feel more connected, committed, and driven to work together to drive high performance and help make your business or company to be more successful today.
So forget the candy this Valentine’s Day and give your business, managers and team something that lasts!
This Valentine’s Day don’t just shower your team with candy (though, hey, there may be no complaints if you do). Show your team and managers some love by giving them the tools they need to lead, coach, and create a customer experience culture that lasts. Now that would be “Magical”!
Need help in building a customer and employee focused culture that lasts? Contact John today! info@johnformica.com
John Formica is America’s and Australia’s Customer Experience Coach, team culture experience expert, keynote speaker, and Top 10 Global Thought Leader and Influencer on Customer Loyalty. For information on customer experience programs, leadership training, team culture, business growth, how to find and hire great people and tailored training programs just for you or to book John to speak at your next event, contact 704-965-4090 or visit our website at JohnFormica.com.