John’s “Magic Minute”
As a former Disney Leader and known throughout the Globe as “America’s Best Customer Experience Coach” John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a “Magical Customer Experience” and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
50 Magical Ways to Make March 6th- Employee Appreciation Day a Success!
Yes, March 6th is "Employee Appreciation Day". However, it is more than a date on the calendar — it’s a catalyst. A moment that reminds every employee that they are seen, heard, and appreciated, while building habits that strengthen connections all year long. Employee...
Do you have a plan to keep your employees from considering to leave your business or organization?
Did you know that a recent survey found that only 25% of your employees feel appreciated at work. That means 75% don't. That is not good for your business. Appreciation is not a nice to have, but a very strategic lever. When employees are seen, valued and appreciated,...
How to Beat Out Your Competition and Charge More Money For It!
Would you agree that most of your customers are aware of how much your business charges compared to your competitors. Today, with technology at our fingertips, it has become way too easy for your customers to research prices and see what your competition offers. Think...
Why Giving Someone a Compliment is Magical!
Did you know that National Compliment Day is an unofficial holiday that falls annually on Jan. 24. The purpose of this holiday is to say something nice to your friends, family and co-workers. That is pretty cool but of course we shouldn't wait for an unofficial...
Why Your Customer Experience and Team Culture is Failing
I recently spent a week delivering workshops for an organization, helping their staff and leaders create a better customer experience and build a winning team culture. I truly enjoy getting to know the employees and leaders while I observe them performing in the...
Leadership Strategies From Santa
When I work with my coaching clients or deliver leadership workshops, I often find that one aspect of Leadership that most find difficult and uncomfortable is dealing with employee performance problems. However, we all know that delaying or not confronting...
Give Thanks and Appreciation This Holiday Season
Make This Year a Holiday Season Filled With Thanks and Appreciation All businesses utilize or should have marketing campaigns to acquire new customers. However, before you look to launch another marketing program, take a closer look at your existing customers and see...