The role of a manager has grown beyond overseeing tasks and timelines. However, I believe that businesses investing in their leaders haven’t kept pace. Many managers are struggling with unreasonable demands, lack of resources, impossible workloads, and little input in making company decisions.
Today, investing in success starts with investing in your managers.
Did You Know:
1. Your managers set the tone and help create the culture you want.
2. Your managers support, reinforce, reward and help your employees carry out the mission statement and purpose.
3. Your managers boost employee motivation and correct what is de-motivating your staff
4. Your managers improve employee confidence in your business to create exceptional customer experiences.
5. Your managers instill positive employee habits of excellence.
6. Your managers help differentiate your business from the competition.
Managers don’t just offer support – they need it too!
Your managers should not be your babysitter. They play a critical role in shaping your customer and employee experience and your overall success as an organization. Have you ever honestly asked and listened to your managers to perhaps find our what is frustrating them today?
Why listen to your managers? Why listen to me? The Harvard Business Review said that In businesses and organizations with low employee engagement scores, they experienced
- 18% lower productivity
- 16% lower profitability
- 37% lower job growth
Importantly, businesses with highly engaged employees enjoyed 100% more job applications. How many of you could use more job applications from the best candidates?
In my leadership workshops, we discuss and create principles that can take managers from a manager — to a mentor — to a leader — to create a highly engaged team. I teach them how to connect to your workplace communities and lead by being humble, hungry and smart, to 1 on 1s and investing in relationships to help your leaders all learn together and become the best leaders they can be.
As a team professional, you know the importance of employee engagement and how team culture influences, leaders, your fellow co-workers, the business and your customers. However, does everyone in your business and organization, as well as your leaders know the importance too? Whether you have a good culture or you want to make it better, your team culture probably needs a fresh start for 2024.
I would love to help you and everyone by providing the useful tips, strategies and training you need to get your full team and leadership on board to achieve the results you want now!
We don’t know what 2024 will bring, but we both know that people matter! From connecting your remote or hybrid employees, to retaining your top talent, you and I want your business and company culture to be the best it has ever been in 2024 – and that starts with making managers matter, leadership development, employee engagement, the employee experience and team culture!
Contact John today for a FREE Discovery Call with valuable insight and quote! Let’s partner together to make 2024 a “Magical” year!
To Your Success….John
John Formica is America’s Customer Experience Coach, team culture expert, keynote speaker, and Top 10 Global Thought Leader and Influencer on Customer Loyalty. For information on customer experience programs, leadership training, team culture, business growth, how to find and hire great people and tailored training programs just for you or to book John, contact 704-965-4090 or visit our website at JohnFormica.com.