As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow many of you have experienced this same type of customer experience that has you frustrated at the end. I recently contacted a business because I was confused about a bill that I received and its renewal notice. I spoke with an enthusiastic and friendly support agent who answered my questions promptly with the right […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you compete on price or experience? Every business must decide where they want to compete in the price wars or the experience wars. I prefer to coach my clients and train their staff to compete on the basis of creating a unique, outstanding and memorable customer experience. Why? Here are the facts: Repeat customers […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail I always say that leaders set the tone and drive culture. We know that the behavior of business owners, managers and supervisors can be the most influential of what gets done or doesn’t get done in the workplace culture. During many of my workshops, I teach managers how to communicate appreciation effectively to their […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI work with many businesses and organizations, helping them create and build a better employee experience and winning team culture. This helps increase staff engagement and participation in the buy in for creating better customer experiences. The results leading to a more successful business and vibrant organization. When we begin this transformational journey, we know […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAs a speaker, trainer, and coach, helping Leaders and Teams create a Disney-like customer-focused culture and memorable experiences, I find that there are 4 real factors to creating a culture of customer care and customer success. The problem today with our customers is that is good is not good enough; the bar is being raised, […]
Read More
