As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailDuring my, coaching sessions, team and leadership training workshops I often ask my clients this question. Do your customers know the difference between receiving customer service from your staff or customer experience? Does it really matter? Do they even care? Great questions to ask your business or organization as well. The bottom line is as […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI truly believe that Customer Experience is one of the most important aspects to grow and scale a business. I have found that most business owners and managers don’t realize their customers don’t really like them, are not very loyal to their business and will actually go to a competitor if the price is a […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailFirst impressions are the lifeblood of any business and relationship. The initial engagement is the main foundation and the most crucial relationship focal point for new or potential customers. Can you think back to a poor first engagement you had somewhere like at a restaurant, hotel, convenience store, retail store, or coffee shop. Was it […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhen you make a phone call or walk into a store, restaurant, dining facility, retail outlet, or medical office, what do you expect? Most of us expect to come across someone friendly and helpful, knowledgeable about their products or services, timely served and to be thanked whether you buy anything or not. Sound right? But […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany of my coaching clients or participants at my speaking engagements often ask me if there is a magic formular for hiring the best people successfully? Great question. Most managers and business owners struggle with this when they go through the entire hiring process, thinking they have found the right candidate, only to realize they […]
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