John's "Magic Minute"

As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!

Show Your Managers and Team Some Love- (No Chocolates Required)

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailIncrease Morale, Retain Your Workforce, And Drive Business Growth! Wouldn’t it be great to come into work loving the people on your team? Let’s face it: finding the good ones can be a challenge.  And keeping them is a battle, too! I’ve seen this time and again with companies and small businesses just like yours […]

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Human Connections Make It Magical!

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmail How often do you come across a situation as a customer where you wonder if the employee dealing with your situation even cares about you or your needs? Have you ever called your insurance company about an accident you just had and the agent is more interested in getting all the details to complete […]

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Two Ways To Build Customer Loyalty For Life

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailI find that Customer Loyalty is one of the most overused phrases in business today. To most businesses, it means when a customers gives us money. But that is not what loyalty is. Let’s talk about what loyalty is. Start by considering what business are you loyal to? You would agree that loyalty goes beyond […]

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How To Improve Employee Recognition

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailOften when I am delivering leadership and management training workshops or coaching business owners, the topic of employee recognition usually comes up. When some leaders hear the suggestion that it is always good to show appreciation to your employees some respond, “I don’t care how they feel about their work. It’s their job. I’m not […]

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Why One Poor Employee Will Spoil The Rest of Your Team

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailI am sure we have all heard the age-old proverb “One bad apple spoils the whole barrel”. Well, this might be a perfect metaphor for your workplace culture. Here is some news  that every business and organization should take notice regarding their own team culture. A recent study and research was conducted on behavior in […]

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What Are Event Planners Saying About John

Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s. I strongly suggest that we have John back again.

- George Bell, Regional Director, Fort Sill National Bank