As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailAre you struggling with the lack of employee engagement, particularly when interacting with your customers? Do you have some employees who just go through the motions, do only the minimum while your best employees are having to pick up the slack? Well, I understand your frustration and you are not alone. When I work with […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany of my clients, who I have delivered customer experience or leadership training often tell me that they have tried training workshops or customer service programs before but nothing really sticks. Employees forget what they have learned, temporally perform the new initiatives, leaders stop holding people accountable, the enthusiasm fades and overall feel that the […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI often hear from speakers, thought leaders and so-called experts who tell me that people managers will not have any value in the future. It is certainly a provocative claim in my opinion. It may be partially true in some industries as well as partially wrong in other businesses. I would like to share with […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDuring my, coaching sessions, team and leadership training workshops I often ask my clients this question. Do your customers know the difference between receiving customer service from your staff or customer experience? Does it really matter? Do they even care? Great questions to ask your business or organization as well. The bottom line is as […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI truly believe that Customer Experience is one of the most important aspects to grow and scale a business. I have found that most business owners and managers don’t realize their customers don’t really like them, are not very loyal to their business and will actually go to a competitor if the price is a […]
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