As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmail I love to observe how employees and small businesses commmunicate with their customers as an outsider? If you are like me, I become aware of the enormous impact communication has on the overall customer experience and business success. Effective communication is no doubt at the center of a memorable customer experience. If a small […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you consider yourself an open-door manager? Do you make yourself available for your employees or do you just offer lip service? Are your employees comfortable coming to you with questions and concerns? When employees approach you with a question or for help, you’re bound to encounter some sticky situations. How you respond to employees […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Have you tried curbside pickup lately? Did you find that your experience was sometimes good and or sometimes bad? In other words, inconsistent. Since the pandemic, the most competitive service model in the e-commerce space, has been the curbside pickup. Almost all businesses had to create and implement some sort of curbside pickup in […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailLet’s be honest. Mistakes happen. How you handle them makes all the difference. One thing that fustrates me and I am sure it frustrates your customers as well, is getting the customer’s order wrong. Like I said, mistakes do happen but it’s never easy to swallow. When a customer places an order, it means it […]
Read MoreYour customers may not always be right, but there’s a price to pay when your business doesn’t take care of them. In today’s business world, greeters stand by entrances next to hand sanitizer stations offering disposable masks to customers. Signs around stores encourage shoppers to wear a mask, avoid sampling products and stay six feet apart. Outside, customers are assigned designated parking spots for pickup services.
About a year into the pandemic, businesses across the country have made
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