As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmail Did you know that a recent survey found that only 25% of your employees feel appreciated at work. That means 75% don’t. That is not good for your business. Appreciation is not a nice to have, but a very strategic lever. When employees are seen, valued and appreciated, they have meaning in their work, commit to it […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWould you agree that most of your customers are aware of how much your business charges compared to your competitors. Today, with technology at our fingertips, it has become way too easy for your customers to research prices and see what your competition offers. Think about this. Are your customers an incentive away from going […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDid you know that National Compliment Day is an unofficial holiday that falls annually on Jan. 24. The purpose of this holiday is to say something nice to your friends, family and co-workers. That is pretty cool but of course we shouldn’t wait for an unofficial holiday to give an employee or customer a compliment. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently spent a week delivering workshops for an organization, helping their staff and leaders create a better customer experience and build a winning team culture. I truly enjoy getting to know the employees and leaders while I observe them performing in the workplace to get an idea of their challenges, opportunities and successes. I […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhen I work with my coaching clients or deliver leadership workshops, I often find that one aspect of Leadership that most find difficult and uncomfortable is dealing with employee performance problems. However, we all know that delaying or not confronting nonperformers never works out well in the office or business. Let’s look at a tip […]
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