As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhat is the difference between Customer Loyalty and Customer Satisfaction? Well, you could have a 4.5 Star rating which is good, but that means the other .5 that rated you were not happy and they are telling everyone. And those who rated you 4.5 will shop or visit anyplace the next time they go to […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailGrowing a business takes more than just getting new customers. It takes keeping the ones you have too! Have you ever wondered how many customers you lose every year? Chances are you haven’t. It’s just not one of those numbers, businesses make a habit of counting. Most businesses are so busy getting new customers in […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe’ve all heard the saying “People don’t leave companies—they leave managers” over and over and over again. It’s a cliche because it’s mostly true and provides an easy way for me to share with you about how important your managers are to your business’s culture and your employee0 experience. But what I have found is […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailFear or staying complacent is not a strategy. Many of my clients are worried about their businesses and how they can continue to grow and be profitable. Challenges like social media, AI, the economy, politics, online sales, more competition and the list can go on. But just because these issues are creating scary market indicators […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAre you struggling with the lack of employee engagement in your business? Do you find that many of your employees or teammates just go through the motions while at work by doing the very least each shift? You may not know this but your staff, teams, leaders and business can inspire people to show up […]
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