Company culture isn’t just a vibe or a business buzzword—it’s the foundation of your business. If neglected, it can get a little out of control. Not only does your culture affect current employees, but it also helps you create a positive employer brand that attracts top candidates to your business.
Company culture describes the way your team and staff think, act, and interact together. From how different departments share information to whether taking time off feels more taboo than accepted, your company’s culture is what’s considered “normal” in your workplace on any given day. Think of it as your organization’s personality. Your culture is guided by a shared set of workplace attitudes, beliefs, behaviors, purposes, standards, and values.
Culture is also what you do as well as what you don’t do in any business or organization on any given day. When I observe my client’s business and customer experience, I can tell pretty quickly based on what the employees are doing and what they are not doing that will affect the customer experience. That usually will some up their what their culture is.
Having a good culture means different things to different companies, but the end goal is the same: a healthy work environment that inspires people to work together, treat each other well, get things done and most of all drive your customer and employee experience.
I was recently asked to be a guest on the “Aligned, Engaged and Fulfilled Podcast” with Clarence Bongalos. We spoke for about an hour on how to build a valuable culture and how leaders can be the driving force. I know you will find this extremely helpful for you and your team. Make sure you have a pen and paper handy because you will want to write down all the “magic” nuggets.
Here is your link to watch the episode: https://www.youtube.com/watch?v=xMuJIBGGgVE
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Need help? Contact John today!
John Formica is America’s Customer Experience Coach, team culture expert, keynote speaker, and Top 10 Global Thought Leader and Influencer on Customer Loyalty. For information on customer experience programs, leadership training, how to find and hire great people, affordable tailored training programs or to book John to speak at your next event, contact 704-965-4090 or visit our website at JohnFormica.com.