As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmail Make This Year a Holiday Season Filled With Thanks and Appreciation All businesses utilize or should have marketing campaigns to acquire new customers. However, before you look to launch another marketing program, take a closer look at your existing customers and see how you can thank them to help you grow. Think about it. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently delivered a keynote for an association and walked into a coffee shop that was located next to the convention center during a break. The first thing I noticed was a depressed looking young man behind the counter who did not greet me with a warm welcome such as – “How are you today? […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow many of you are frustrated when you hire someone for the job, who was great during the interview but then left just a few months later? How about having new employees who were enthusiastically excited for the job only to lose that excitement within the first 90 days. Are you tired of the constant […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Are you concerned about how to get and keep more customers? Are you struggling to try to keep up with your competition? Maybe even lowing your prices? Are you spinning your wheels and finances with expensive Facebook and Google Ads that don’t work? Creating and building customer loyalty is not as hard or expensive […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI recently came across an article written by Daniel Johnson a Travel Channel’s Impossible Hotel Analyst, who talked about how the Hotel General Manager used to be the heart of the Hotel and is now fading away. Daniel talks about how once the heartbeat of the hotel, today’s General Manager is too often trapped between […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHow many of you have experienced this same type of customer experience that has you frustrated at the end. I recently contacted a business because I was confused about a bill that I received and its renewal notice. I spoke with an enthusiastic and friendly support agent who answered my questions promptly with the right […]
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