As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailI often think about how the pandemic changed businesses and in particular, how it has changed the customer experience in nearly all industries. We will all agree that customer experience in many businesses that we frequently visit has dropped to an all-time low. Whether it be customers, patients, clients, tenants, guests, or whatever you may […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail When I am asked to help many businesses and organizations create and transform their team culture, I always emphasize to them that culture isn’t built in a day — but it is built every day. It’s not just shaped by company-wide town halls or glossy mission statements, but by everyday moments, micro-interactions, and the […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI am often asked by audiences at my speaking and workshops along with many of my coaching members as to “What really keeps good employees happy at work?” What do you think? Money? Of course, it is important to pay your employees fair and competitive wages. However, the right compensation might keep them on the payroll, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailToday, it appears that it’s all too easy to deliver a poor customer experience. If you don’t have the right training and you don’t understand what your customers’ really want, you’ll find it difficult to keep your customers coming back for more. We have all experienced slow response times, a lack of caring, and low […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailIn today’s business world, where customers have seemingly infinite choices and near-instant access to alternatives, how a business delivers are often just as important as what it delivers. That’s where Customer Experience (CX) comes in — not as a one-off project, training initiative or checking the box accomplishment, but as a core business strategy. And yet, many businesses and organizations […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe all get asked to take surveys sent out by a company whose products or services we have used. Sometimes on a pretty regular basis. You’re probably familiar with these kinds of surveys. Sometimes they pop up on the company’s website, sometimes they show up in your inbox. Many times now as a text message. […]
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