As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailWalt Disney vowed that Disneyland would be spotlessly clean from the beginning. That is one reason why cleanliness became one of the most important factors of Disneyland. Many people predicted that the park would never stay clean after it opened. But Walt insisted that it would because people are going to be embarrassed to throw […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Do you have one or more superstar players on your team? If you do, you are very fortunate. The question I often get asked by my coaching clients and audiences is how do we keep them engaged? We always want to do our best to keep them on our teams. No one wants to […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDid you know that the number one driver of customer loyalty is emotions not product quality or price? It doesn’t matter if customers purchase products, eat at restaurants, visit their local Veterinarian or Doctor, they still love, feel, hate, cry, get upset, need empathy, laugh, get excited, want you to care, be heard, or feel […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe all know that training is a very important process to create consistency, follow procedures, provide service and maintain safety in our businesses and organizations. Training is an investment of time and money but in the long run, if done effectively, will produce positive results. However, how many times in our business does training take […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailNo amount of money, employee benefits or policies and procedures can buy you or your business a magical customer experience. Take for example my recent airline experiences while flying to reach my speaking engagements. As I boarded the many flights, and with very few exceptions, I was welcomed with a fake smile from an over […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI would imagine it is common practice to tip a waiter or waitress, bellman, valet parking attendants as well as airport shuttle and Taxi drivers. Most do a very good job in providing a service that we need, are paid an hourly wage and make additional money if not the majority of their money from […]
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