As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany of my clients ask me for advice and suggestions on how to build customer and employee loyalty. I am glad to help them because today it is more important than ever for small businesses who want to stand out against their competitors. There is so much access to information and your customers and employees […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhat can you do to cause your customers, clients, members, patients or guests to want to continue to do business with you? What can you do that sticks out in their minds and makes them want to come back to see you, refer others and give you their business? Just as first impressions are memorable, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhile working with my coaching clients and delivering training to their front line staff, I usually ask them this question. “Do you value your customers”? Of course they say they do. I mean who wouldn’t say that? Especially if their boss is around. However, when dealing with customers you usually have two choices. You can […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailToday, it appears that it’s all too easy to deliver a poor customer experience. If you don’t have the right training and you don’t understand want your customers’ really want, you’ll find it difficult to keep your customers coming back for more. We have all experienced slow response times, a lack of caring, and low […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI am sure by now, many of you have heard the phrase “Quiet Quitting”. It has become the latest buzz word in the workforce and of course on social media too. But with all the discussion and new awareness of this terminology, the real issue boils down to a lack of employee engagement. Let me […]
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