John's "Magic Minute"

As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!

Is Your Customer Experience a Business Strategy or Just a Marketing Slogan?

Posted May 8, 2025 by & file under Uncategorized. | 0 Comment

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailIn today’s business world, where customers have seemingly infinite choices and near-instant access to alternatives, how a business delivers are often just as important as what it delivers. That’s where Customer Experience (CX) comes in — not as a one-off project, training initiative or checking the box accomplishment, but as a core business strategy. And yet, many businesses and organizations […]

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How To Retain Customers and Get Tons of New Referrals

Posted April 23, 2025 by & file under Uncategorized. | 0 Comment

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe all get asked to take surveys sent out by a company whose products or services we have used. Sometimes on a pretty regular basis. You’re probably familiar with these kinds of surveys. Sometimes they pop up on the company’s website, sometimes they show up in your inbox. Many times now as a text message. […]

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How Do You Get Your Employees To Buy Into Your Customer Experience Vision

Posted April 8, 2025 by & file under Uncategorized. | 0 Comment

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailRunning a business and managing employees isn’t about making popular decisions, it’s about you making the right ones. However, how do you get everyone on your team fully on board?  Is everyone on your team on board regarding your customer experience and what you want it to look like? Or does your staff and team […]

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How You Can Create Ownership With Your Leaders and Staff

Posted April 2, 2025 by & file under Uncategorized. | 0 Comment

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailThere is no doubt that using and making excuses are the enemy of progress. Do you or your Leaders allow excuses to persist within your business and maybe unintentionally create a culture of blame and complacency? To be the most effective leader, you must eliminate excuses by fostering a culture of ownership. When leaders and […]

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Is Your Customer Experience Costing You Real Money?

Posted March 13, 2025 by & file under Uncategorized. | 0 Comment

Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you know if the customer experience your business offers is really delivering a great experience or is it detracting from your customers and even your employees? We know that today, customers demand to do business with the people and businesses that offer them the best experience. With customer expectations at record high levels and […]

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What Are Event Planners Saying About John

Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s. I strongly suggest that we have John back again.

- George Bell, Regional Director, Fort Sill National Bank