As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailIt seems like common sense that businesses should expect employees to pay great attention to greeting customers. A courteous greeting is an excellent way to make a positive first impression on a customer yet some businesses just take greeting their customers for granted and look at it more as a chore or a bother. Obviously […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail One of the biggest mistakes any business can make to their customers is to over promise and under deliver. It creates a lasting bad impression on you and your business for a long time. Here is a personal example. I needed to purchase a unique gift for one of my clients and chose to get it […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailThere are so many things that impact our customers and their experience. We often try to figure out (and even after you think you know) what to focus on the most to create the best experience for our customers. What part of the experience deserves the most attention? What are the emotions that are most important […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWe all know that being recognized or praised by our managers and peers will help motivate people. Research will show that employees fed a steady dose of praise and recognition focus better on business goals. This same employees will spot new opportunities faster, be more engaged in the success of a business, stay longer and […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailThe best way to compete with your competition and drive them crazy is to make your customers happy. To make your customers happy you need to focus on them. If you always focus on your existing customers you may never need to worry about your competition again. “My way of fighting the competition is the […]
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