As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhat is a competitive advantage? A competitive advantage is when your business is viewed by your customers as providing a higher value than the product or service of your competitors. Certainly, having a unique product or service is one way, but can and will often be easily duplicated by a competitor. However, to create loyalty, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you and your staff have an obsession for customers? Constantly thinking of how your customers perceive their experience as well as having employees obsessed in making sure their experience is memorable is an important link in making the customer experience magical in any business or organization. The sensations that create a magical customer experience […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany of my audiences and coaching clients often ask me questions and advice on supervising and managing teenagers in the workplace. In many businesses, such as fast food, retail, grocery stores, banquets and recreational businesses, hiring teens has been the norm if not the main source of staffing. Of course this can be very challenging. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhat causes your customers, clients, members, guests or patients to want to continue to do business with you? What do you do that sticks out in their minds and makes them want to come back and see you, contact you again or continue to give you their money? How do you want your customers to […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAll businesses, whether they provide a service or sell a product are really in the relationship business first. To whatever degree, all businesses and service has the opportunity to form a relationship. Even if it is an online transaction or if the service last only a few seconds, like the initial greeting of a customer, […]
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