As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailSometimes people’s real needs have little to do with logic. They are usually emotional instead. It may be that people who contact you or come in to your business are unsure of what they really want. They may be afraid of the buying or servicing process. Many customers are confused by product claims. When it […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailWhen was the last time you thought about your competition or did a little research on them? If you haven’t in a while, you can be rest assured that your competitors are probably thinking about you more than you think you’re thinking about them. This leads to an interesting question you need to be asking […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailon just want to try someone else.” Why did my client’s customer leave his business? To give another business a try and see what else is out there. To my client’s customer, his business looked the same as everyone else. Yes my client did deliver on his promise to satisfy the customer. What he failed to […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailHave you ever had an employee come up to you and say: “I quit!, I’m giving you my notice, I found another opportunity, I found a better job.” If any of those comments strike fear in your heart or make your stomach sink, you are probably not alone. Anyone managing or supervising others, no matter […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailIt is a law of human nature that your employees will never treat customers any better than they are treated. I know we all have come across managers and business owners who disagree and say “They work here, they get paid and they’ll treat customers the way I tell them or they can find another […]
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