As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailThere is no doubt that using and making excuses are the enemy of progress. Do you or your Leaders allow excuses to persist within your business and maybe unintentionally create a culture of blame and complacency? To be the most effective leader, you must eliminate excuses by fostering a culture of ownership. When leaders and […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you know if the customer experience your business offers is really delivering a great experience or is it detracting from your customers and even your employees? We know that today, customers demand to do business with the people and businesses that offer them the best experience. With customer expectations at record high levels and […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailI find that many leaders and first-time managers are really not aware of their role in engaging, retaining employees and energizing their teams and business. Today, many business strategies are laser focused on technology, AI and dominating their market share. However, part of that strategy should include how to have engaged employees. Have you thought […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailIncrease Morale, Retain Your Workforce, And Drive Business Growth! Wouldn’t it be great to come into work loving the people on your team? Let’s face it: finding the good ones can be a challenge. And keeping them is a battle, too! I’ve seen this time and again with companies and small businesses just like yours […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail How often do you come across a situation as a customer where you wonder if the employee dealing with your situation even cares about you or your needs? Have you ever called your insurance company about an accident you just had and the agent is more interested in getting all the details to complete […]
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