As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany of my coaching clients as well as participants in my leadership workshops will ask me for advice on how to deal with chronic complainers. I am sure all us know someone or have had to deal with staff or coworkers who just love to complain. But what do you do about people who complain […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailMany times during my strategy coaching calls with my clients we talk about the challenges that they are having with employee turnover. During our discussions, I am finding that there is a disconnect as to why they think their employees are leaving. Many of my clients and managers in general have preconceived notions about employee […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAs many of you know, I am passionate about helping businesses create a unique, memorable and Disney-like customer experience. But for the Disney company it also takes a happy crew to produce a happy show. Therefore, the employee experience is just, if not, more important than your customer experience. So how do you define your […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailAre you struggling with employee turnover? We know that finding good candidates has been a challenge for many businesses and organizations like yours. It certainly doesn’t help when your existing employees are leaving, including some of your best players. Not only is it a challenge to replace employees but also a major cost as well. […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailLet’s face it. The world has evolved and changed over the last several years, but even more significantly over the last two years, largely due to the pandemic and the huge shift it brought to the employee and customer experience. The choices your business made in 2022, specifically around your customer experience, will impact and […]
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