As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
In today’s business world, where customers have seemingly infinite choices and near-instant access to alternatives, how a business delivers are often just as important as what it delivers. That’s where Customer Experience (CX) comes in — not as a one-off project, training initiative or checking the box accomplishment, but as a core business strategy. And yet, many businesses and organizations […]
Read MoreWe all get asked to take surveys sent out by a company whose products or services we have used. Sometimes on a pretty regular basis. You’re probably familiar with these kinds of surveys. Sometimes they pop up on the company’s website, sometimes they show up in your inbox. Many times now as a text message. […]
Read MoreRunning a business and managing employees isn’t about making popular decisions, it’s about you making the right ones. However, how do you get everyone on your team fully on board? Is everyone on your team on board regarding your customer experience and what you want it to look like? Or does your staff and team […]
Read MoreThere is no doubt that using and making excuses are the enemy of progress. Do you or your Leaders allow excuses to persist within your business and maybe unintentionally create a culture of blame and complacency? To be the most effective leader, you must eliminate excuses by fostering a culture of ownership. When leaders and […]
Read MoreDo you know if the customer experience your business offers is really delivering a great experience or is it detracting from your customers and even your employees? We know that today, customers demand to do business with the people and businesses that offer them the best experience. With customer expectations at record high levels and […]
Read MoreI find that many leaders and first-time managers are really not aware of their role in engaging, retaining employees and energizing their teams and business. Today, many business strategies are laser focused on technology, AI and dominating their market share. However, part of that strategy should include how to have engaged employees. Have you thought […]
Read MoreIncrease Morale, Retain Your Workforce, And Drive Business Growth! Wouldn’t it be great to come into work loving the people on your team? Let’s face it: finding the good ones can be a challenge. And keeping them is a battle, too! I’ve seen this time and again with companies and small businesses just like yours […]
Read MoreHow often do you come across a situation as a customer where you wonder if the employee dealing with your situation even cares about you or your needs? Have you ever called your insurance company about an accident you just had and the agent is more interested in getting all the details to complete the […]
Read MoreI find that Customer Loyalty is one of the most overused phrases in business today. To most businesses, it means when a customers gives us money. But that is not what loyalty is. Let’s talk about what loyalty is. Start by considering what business are you loyal to? You would agree that loyalty goes beyond […]
Read MoreOften when I am delivering leadership and management training workshops or coaching business owners, the topic of employee recognition usually comes up. When some leaders hear the suggestion that it is always good to show appreciation to your employees some respond, “I don’t care how they feel about their work. It’s their job. I’m not […]
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