As a former Disney Leader and known throughout the Globe as "America's Best Customer Experience Coach" John shares his incredible experiences and 25 plus years of proven success strategies to help your organization create a "Magical Customer Experience" and Disney-like Culture. Learn best practices you can share with your team and apply right away to increase your market profile, beat out your competition, wow your customers, increase employee loyalty and lead an effective team to be more successful in your industry today!
Share!FacebookTwitterLinkedinGoogleRedditTumblrEmail I am a sponge when evaluating and researching customer behavior and how it affects the customer experience. Partucularly when it comes to helping my clients and small businesses. In fact, I recently hosted numerous consumer focus groups for my clients, to obtain important feedback and knowledge about their customers to evaluate how their […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail Are you struggling to find good candidates with the right talent for your business? The pandemic has certainly changed a lot for small businesses, including the challenge to attract new talent and what a new generation of potential workers are looking for regarding employment. Ten years ago, Google, Facebook and Amazon ruled the workplace design. Companies worldwide […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail In the past twenty years, I have been working with companies and small businesses helping them create a Disney-like culture by tackling the factors impacting employee engagement, organizational change and team culture growth. There has also been plenty of research to support my coaching, including recent research by Gallup, which found that almost 85% […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail It’s never easy dealing with an upset customer. How many times does it seem like someone is just looking to find trouble? However, complaining customers are most often just looking for a solution to a problem or something that is frustrating them out of their normal experience. If you provide an excellent customer experience, […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmail I love to observe how employees and small businesses commmunicate with their customers as an outsider? If you are like me, I become aware of the enormous impact communication has on the overall customer experience and business success. Effective communication is no doubt at the center of a memorable customer experience. If a small […]
Read MoreShare!FacebookTwitterLinkedinGoogleRedditTumblrEmailDo you consider yourself an open-door manager? Do you make yourself available for your employees or do you just offer lip service? Are your employees comfortable coming to you with questions and concerns? When employees approach you with a question or for help, you’re bound to encounter some sticky situations. How you respond to employees […]
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